A-Storage is jointly owned by Co-Directors, Charlie Hounsell and Mandy Pike. When they decided to run a Self-Storage company, they knew they had to do it differently in order to stand out. Their core values were to create quality products at affordable prices, to implement an honest and open pricing structure and to maintain a client focussed approach. Building trust and a relationship with clients and knowing their specific needs is the basis of excellent customer service.
We never want to say ‘no’ to a client, and only do so if it is absolutely unavoidable. We will always try to accommodate a client request and help them whenever and however we can. All too often, people look for storage and are given a price that quickly escalates due to the ‘added extras’. These 'extras' can include such things as, out of hours access and insurance. We wanted a product that would enable the client to know exactly what they are going to pay from the outset, and for that price not to change due to season or availability of units. There is no reason why a client should pay more for the exact same product as another client, simply due to the time of year or because sales are low.
Open & Transparent
Our outlook on what storage should be, differs from most. We do not insist on taking your information just to give you a quote. You can be sure we will not bombard you with emails/phone calls trying to force a sale. Our prices are clearly displayed on our website and can be viewed with no hassle. If you have any other questions about price, there are various ways to get in touch, just visit our Contacts page! We have an extensive maintenance regime, cleaning schedule and vermin prevention programme to ensure maximum safety of your items. At A-Storage, We know we are storing people’s memories, not just some items from home. We will do everything possible to ensure people can store confidently with us.
Our philosophy is popular among our clients, which has resulted in two facilities and repeat customers. We also have high occupancy rates in each of our sites which has allowed us to continue growing and look for a third site within the Dorset area.
If you would like to know more about our ethics and values, you can see our business values here!