01202 520038 info@a-storage.co.uk


Terms and Conditions

A-Storage Ltd

203 – 205 Charminster Rd, Bournemouth BH8 9QQ


The agreement for the provision of storage space is made between the customer and A-Storage subject to the Terms and Conditions set out below. You must advise A-Storage promptly if you have a change of address, telephone number or any other contact details.

Storage Terms and Conditions you agree to the following:


Non-Payment of Licence Fees:

It is your responsibility to ensure that your payment is received by us on or before the due date. A late charge of £10 plus VAT will immediately be added and £10 plus VAT will be applied to your account every 7 days. If you remain in default of the storage charge, we may take various steps to recover our costs, and to dispose of your goods. See attached conditions. In addition, if we have to lock your unit through non-payment of fees there will be a lock up and unlock charge to cover time and travel.  This will be £15 plus VAT for each visit to the units.

Payment of Licence Fees:

Payment of licence fees will be through Direct Debit. Standing orders will be accepted upon special circumstances, we do not accept cash.


Should you pay a deposit and decide not to store with us your deposit is held by us in full for loss of rent on that unit and admin charges.


Minimum Term:

Minimum Term to store with us is one month or 31 days whichever is the longer.

Notice Period:

To cease your storage with us you will need to give a minimum of 4 weeks written notice.   Under no circumstances may you give less than 4 weeks notice.  By placing your storage with us you are confirming that you are signing up to this notice period.


If you pay in advance and have been given a concession for up-front payment and terminate early, you will lose the concession and any repayment to you will be recalculated minus the removal of concession.  Additional fees will be refunded to you by Bank Transfer between 14 – 28 days following departure on condition that you have given one months notice of departure, leave your storage room clean, do not incur any charges for damage, and provided that all charges are paid up to date.


A-Storage charges may be reviewed at any time subject to giving you not less than 14 days notice in writing.


A-Storage are not liable for any loss of or damage to the goods stored or to any goods or deliveries accepted on your behalf or for any consequential loss even if that damage is due to the fault of A-Storage. It is a condition of storage that you must insure your goods in store (it is your sole responsibility to ensure that your Policy is adequate and valid in all respects).  There are strict rules with regards to prohibited goods.  Should you store prohibited items and cause damage or any infestation you will be responsible for all remedial action and liable for all compensation from other storage clients to items you have directly or indirectly damaged.

Storage of items:

All soft furnishings or items of high value or sentimental value should be stored in plastic boxes as opposed to cardboard.  All furniture should be covered in protective covering and all materials should be stored in vacuum bags or plastic boxes.  It is the responsibility of the customer to protect their items from mould, pest or water damage as far is practicable. Cardboard boxes may be used for non valuable items and non soft furnishings.

Security and access:

Access is available during the notified business hours. You accept that A-Storage reserves the right to make and to alter regulations concerning the hours of access, general management and security of the complex and your unit, and you agree to observe and abide by such regulations. You are in final control of access to your unit.


Ownership of goods:

You confirm that you are the owner of the items stored, or that ownership is vested in you for the purpose of entering into this agreement. You confirm that the owner of the goods, if not you, understands and accepts A-Storage’s right ultimately to sell or dispose of goods to recover any outstanding charges.


Your goods must be insured by you.  Proof of insurance is required.  We accept no liability for goods or items insured or uninsured by you.

Signed (Client)…………………………………  Date:…………………………………


  1. In these terms and conditions the following words have the following meanings:-
  • You, your: the customer named in the Schedule
  • We, us, our: A-Storage. and or affiliated companies
  • Goods: anything that you bring on Site and store in the Unit
  • Unit: the storage unit specified in the Schedule and/or any other storage unit the customer may occupy
  • Commencement Date: the date specified in the Schedule
  • Site: the premises on which the Unit is situated
  • Access Hours: the hours we permit access to the Unit
  • Prohibited Items: those items specified in Condition 10.
  • Deposit: the amount specified in the Schedule
  • Licence Fees: the amount specified in the Schedule which includes VAT, which shall also be paid by you where it is or becomes applicable
  • Due Date: the date specified in the Schedule and the corresponding date in each period specified in the Schedule or the previous business day if the Due date falls on a Saturday, Sunday or Public Holiday
  • Notice: 4 weeks.
  • Late Fees: Fee charged should licence fee not be received by the due date of each month.
  • All fees are subject to VAT
  • Administration Fee: Fee charged for chasing any licence fee not received by the due date of each month.
  • Schedule: the Licence Agreement or the Notification of Change Document.
  • This Agreement: these terms and conditions and the information set out overleaf.

Your Right to Occupy:  We permit You but NO OTHER PERSON to use the Unit in accordance with these terms and conditions from the Commencement Date until this agreement is terminated.


  • You must inspect the Unit before storing any goods with us. This confirms that the unit is in suitable order for your use. You must inform us if you believe it is damaged or unsuitable for your requirements in any way during the period of your occupation. If you do not do so the Unit will be deemed to be suitable for you and in good condition at the Commencement Date and throughout the period of occupation.
  • On removal of your items at the termination of your occupation we will inspect the unit and fill out an inspection report. Any damage, remaining goods, odour or debris resulting in maintenance or cleaning of the unit will result in full loss of deposit.
  • All Unit sizes are approximate and we accept no responsibility for their accuracy. In agreeing to our license fees you accept it applies to the unit you use and not to any unit represented.

Access to the Unit by You and by Us

  • You may have access to the Unit at any time during the Access Hours. No access to the Unit will be permitted outside these hours (save for written agreed access between you and us). We may change the Access Hours at any time without giving prior notice.
  • Only you and persons authorised in writing or accompanied by you will be permitted to have access to the Unit for purposes of depositing, removing, substituting or inspecting the goods and Your regular inspection of the unit for damage or unsuitability. Any such person is your agent for whose actions You are responsible and liable to us and to other users of units on the Site. You may withdraw any authorisation at any time but the withdrawal will not be effective until we receive it in writing. We do not accept liability for unauthorised access by third parties in possession of the customer’s keyfob and or code and or with knowledge of the location of the room. In the event that further security is required the company may over-lock the room (by prior arrangement) and retain the over-lock key for a special charge. We may ask for proof of identity from you or any other person at any time (although we are not obliged by this Agreement or otherwise to do so) and we may refuse access to any person (including you) who is unable to provide satisfactory proof of identity. We may refuse You or your agents access at any time if we consider in our sole discretion that the safety of any person on the Site, or the security of the Unit or its contents, or other units or their contents will be put at risk. In the case of shared units or areas you accept that we have no liability in the management or control of the unit or area other than to hold the key for the unit or area if required to do so.
  • You are responsible for providing a secure padlock for the Unit and You must ensure that the Unit is locked so as to be secure from unauthorised entry at all times when You are not in the Unit. We will not be responsible for locking any unlocked Unit. You should not leave your key with or permit access to your Unit to any person other than your own agent who is responsible to You and subject to your control and if You do so, You do so at your own risk whether or not any such person is our employee or agent. We do not accept any liability for any person including our employee or agent holding your key and having access to your Unit and any such person acts as your agent only.

6.1.  Right of representation.  On occasion you may give us written or verbal permission to represent you to receive goods into your unit, send goods from your unit, or have your belongings inspected or similar.  Right of representation will be deemed to be given once you have given us your padlock code or key.  Should we be given right of representation (expressed or implied by you) we accept no liability of whatsoever kind and you will indemnify us as per clauses 51 and 52.

  • We (our agents or workman, with our express permission) reserve the right to access the Unit at all times and for all purposes and to remove all or any of the goods stored in the unit but, without prejudice to the generality thereof to inspect the Unit, to ensure compliance and observance by the Customer with the terms hereof and for carrying out repairs maintenance and alterations to the unit and Complex having given the customer 7 days notice. We shall not be liable for any damage caused to the goods stored in the unit as a result of such entry and removals except to the extent that this is due to our negligence.
  • We may enter the Unit at any time without notifying you (and if necessary we may break the lock to gain entry):-(i) if we believe that the Unit contains Prohibited Items or is being used in breach of these terms and conditions;(ii) if we are required to do so by the Police, Fire Services, Local Authority or by a Court Order;(iii) if we believe it is necessary in an emergency;(iv) to obtain access in accordance with conditions 7, 14 and 25. (v) to prevent injury or damage to persons or property (vi) if we are of the opinion that any of the above apply for the purposes of ascertaining this
  • All clients must conduct themselves in an appropriate manner. A zero tolerance approach will be taken to aggressive, rude, intimidating or inappropriate behaviour.  Failure to act appropriately will result in immediate termination of this agreement and all/any deposits or rent paid by you.
  • You shall indemnify us against negative, slanderous and inaccurate reviews by any medium be it social media or any other communications. Should you have issue with any of our services or products you shall email the matter to us for resolution within 7 (seven) days of any issue found.  Failure to comply with this term shall result in legal action being taken by you and all costs in whatever capacity shall be paid for by you.

Use of the Unit and the Site

  • You warrant to and covenant with us that you are the owner of and or entitled in law to the possession of the goods stored in the unit at any time or that ownership is vested in you for the purposes of entering into this agreement. You will meet any claim or costs against us if these declarations are not true.
  • You may only use the Unit for storage and not for any other purpose. You must not store (and you must not allow for any other person to store unless by written agreement) any of the following in the Unit:-(i) food or perishable goods;(ii) birds, fish, animals or other living creatures;(iii) combustible or flammable materials or liquids such as paint, petrol, oil or cleaning solvents; (iv) explosives, weapons or ammunition;(v) chemicals, radioactive materials, biological agents;(vi) toxic waste, asbestos or other materials of a dangerous nature; (vii) any item which emits any fumes, smell or odour; (vii) any illegal substances or goods illegally obtained (viii) compressed gases (IX) anything that has contained an animal (X) drinks including sugary drinks, tea and coffee. We may refuse to permit storage of any goods regardless of reason.

12.1) We do not allow fine wines, art of any type or items of a high monetary or sentimental nature to be stored.  These items need to be in either specialist storage or kept with you as appropriate.  This includes the ashes of a loved one or pet (to include any/all taxidermy items).

12.2) Fines associated with breach of prohibited items:

Clean up fees: Handyman £25 per hour.  Director £50 per hour

Additional Pest control inspection: £250

Admin fee for any contact made with you regarding the breach £18

Removal of waste minimum of £400 increasing depending of amount of waste to be removed.

Inventory of your unit to include photographic evidence £150

12.3)  You agree to consider your own and others safety of items during your term with us.  Any breach of these terms will result in immediate termination of contract and possible legal action being taken against you.  A Storage considers breach of prohibited items in the strongest possible terms and will take immediate remedial action against you.  Please ensure you comply to include ALL food substances (animal and human), all animal bedding, storage containers where animals have been present, food rubbish (crisp packets, old drinks bottles) and anything that may provide food or bedding to any pest or rodent.


  • We are a self storage facility and all liability for your items stored with us will remain firmly with the client. No liability for any loss of whatsoever kind will be accepted by us.  It is the clients responsibility to protect all stored items.  Items should be contained in plastic or cardboard boxes, all fabric should be protected in plastic storage and furniture should be covered in a protective covering.  No liability will be accepted for damage of any kind for any reason by the company. Any item of a high sentimental or general value should be stored in plastic or metal boxes.
  • You must not , unless by written agreement (and you must not allow any other person to):-
    1. use the Unit or do anything on the Site or in the Unit which may be a nuisance to us or to the users of any other Unit
    2. do anything on the Site or in the Unit which may invalidate any of our insurance policies (or those of other unit users) or increase the premiums;
    3. use the unit as living accommodation or as a home address;
    4. spray paint or do any mechanical work of any kind in the Unit without written permission;
    5. attach anything to the walls, ceiling, floor or doors of the Unit or make any alteration to the Unit;
    6. allow any liquid, substance, smell or odour to escape from the Unit or any noise to be audible or vibration to be felt outside the Unit
    7. cause any damage to the Unit or any other Unit or the Site or its facilities or to the property or possessions of us or any of our other customers. If you cause damage you must (at our option) repair, restore or replace such damaged item or reimburse our costs in making necessary repairs, restoration or replacement;
    8. cause any obstruction or undue hindrance in any passageway, service area or other part of the Site and you must at all time exercise courtesy to others in using these areas.
    9. Be abusive, aggressive or rude to any member of staff or another customer.
  • You must: –
  1. inform us immediately to any damage to the Unit;
  2. comply with all fire safety and security precautions or instructions posted about our premises or as directed by any of our employees or agents at the Site and any further regulations for use of the Unit which we may issue from time to time.
  3. Make yourself available to receive any deliveries of goods to the unit, which you shall store in such a manner so as not to inconvenience any other unit users.
  4. indemnify us against ant loss or damage arising from wilful breach of any clause in this schedule
  5. Act appropriately at all times (failure to do so will lead to immediate termination of contract and loss of your deposit in its entirety)

Alternative Unit

  • The schedule shall not confer upon you an exclusive right to possession of the unit and we may, upon giving you seven days prior written notice require you to remove your goods from one Unit to another Unit specified by us. The alternative unit shall be of similar size and of no higher price than that occupied by you prior to such move.
  • Removal of your goods from the current Unit to the alternative Unit will be at your expense. If you do not arrange the removal of your goods to the alternative unit by the time specified in the notice, we may enter the unit and arrange for the goods to be so moved. Any removal arranged by us will be at your risk (except for loss or damage caused wilfully or negligently by our removal agents or us) and the removal expenses will be payable by you and we may add them to the Licence Fees.
  • If your goods are moved to an alternative Unit, this Agreement will be varied by the substitution of the alternative Unit number but this Agreement will otherwise continue in full force and effect and the Licence Fee will continue to apply to the alternative Unit.

Fees and Payment


  • You must on the signing of this schedule pay a deposit to us equal to 1 months charge for units over 150 sq ft and £40 for those under this footage, all fobs have a £10 deposit attached to each fob, this sum shall be retained by us until the termination of this schedule and thereafter returned to you by direct debit transfer or cheque (without interest) within 28 days after this Agreement terminates less any amount we may deduct to cover:-(i) repairing any damage to the Unit, the Site or any other Unit caused by you, your agents or invitees or by goods stored in the Unit;(ii) any unpaid Licence Fees or removal or other charges; or (iii) any other obligation to us that you have not discharged in full.

Licence Fees

  • the licence fee for the first 1 month of using the unit shall be due and payable on the commencement of the agreement. The monthly licence fee for each successive period thereafter shall likewise become due and payable on the due date of every month. The licence fee shall be payable in respect 1 month or fraction of during which either there are goods stored in the unit for which you are responsible or during which time you require to use the unit. If you do not pay the Licence Fees on the Due Date, you will immediately become liable to pay a late payment charge of £10 plus VAT plus £10 plus VAT for each period of 7 days or any part of it that the Licence Fees (including any late payment or other charges) remain unpaid after the Due Date.
  • Preferred payment would be by Direct Debit each month. Should your DD be rejected you will incur a £15 administration charge plus VAT.
  • Should you make a payment into the wrong bank account, not reference the payment as we have instructed or pay storage fees directly into the bank we will charge you £15 plus VAT as this will cause us administration to find your payment.
  • A-Storage do not accept cheques.
  • In the event that a direct debit is dishonoured, we may make a further minimum charge of £15 plus VAT on each occasion that your direct debit or standing order is returned. Additionally, You must pay us interest on all amounts overdue for payment from You at the rate of 5% above the base rate of Bank of England, calculated from the date when payment becomes due up to and including the date of actual payment including all accrued interest, whether before or after judgment, and whether or not we exercise the right of sale under this Agreement.
  • In the event of any breach of this agreement which requires us to take any remedial action we may make an appropriate charge to recover any costs or other charges involved.


  • We may alter the Licence Fees at any time by giving you written notice and the new Licence Fees shall take effect on the first Due Date occurring not less than three weeks after the date of the notice.

Non Payment of Licence Fees

  • By signing the Agreement you are agreeing to pay your licence fees on the Due Date of each month. This date is set and failure to pay on this day will constitute breach of this agreement.  Your deposit will be immediately forfeited and clauses (29 to 33) shall apply.
  • If you do not pay any of Our Licence Fee by its Due Date we may (in our sole discretion) immediately without notice to you withdraw all discounts, deductions or other rebates on the Licence Fee agree to be granted by us to you.
  • As soon as your account is in arrears we reserve the right to lock your storage unit and charge you to do so. We will also, automatically, disable your fob.  Once your account has been cleared we will remove the lock and again charge you for this service.  Each visit will be charged at £15 per visit plus VAT.
  • The prompt payment of each and every sum whether invoiced or not, owing from you to us from time to time under this Licence or any other agreement between you and us (in this condition called ‘your debt’) is the essence of this Licence.
  • On each occasion any amount submitted by you by way of payment of our licence fees is dishonoured, at our option you must immediately on demand pay us an administrative charge of £15 plus VAT for each item within the debt collection process. One text and  one  telephone reminder shall be afforded to you without administration charge only.  A £10 plus VAT late fee will immediately be incurred the day after your due date. Furthermore, for every seven days your account remains unpaid a charge of £10 plus VAT will be applied to your outstanding debt.  If the account remains unpaid by 30th of the month then a £10 plus VAT fee shall be added to secure your items. This charge will constitute late payment fees.
  • The terms of this condition are additional to and without prejudice to all or any rights we may have at common law or otherwise.
  • In the event of a default of the prompt payment of your debt:
  • We are relieved of any duty howsoever arising in respect of the goods: and
  • The goods are held solely at your risk and we shall be able to immediately exercise the lien described below.
  • We have a lien over the goods for your debt until payment of your debt in full has been received by us in cash or bank transfer, and after this lien becomes exercisable by us, the following conditions shall apply:
    1. You shall pay us fees and charges at the same rates as under this licence and if this licence has been terminated, the relevant rate at which such fees and charges will be payable by you will be the rate which was payable immediately prior to termination: and
    2. In default of the prompt payment of your debt, you authorise us:-
    3. To refuse you and your agents access to the goods, the storage unit and/or the building.
    4. To retain, store, and, if necessary, ultimately sell all or some of the goods to recover the debt.
    5. In the event that your debt is not paid 30 days after the due date or you fail to collect the goods after we have required you to collect them or upon expiry or termination of this Licence, we may, (subject to condition 33), sell the goods and pass all ownership to them and use the proceeds of sale to pay first the costs incurred by us and secondly in paying your debt to hold any balance for you.
    6. All costs incurred by us must be covered and this includes, but is not limited to, overlocking, compiling inventories, arranging sales, rubbish removal, cleaning and any and all associated administration.
  • If the proceeds of sale are insufficient to discharge all or any part of the costs of sale incurred by us and your debt, you must pay any balance outstanding to us within seven days of a written final demand from us, which will set out the balance remaining due to us after the net proceeds of sale have been credited to you. At this point any outstanding balance will be subject to an interest rate of 5% above base rate and will continue to accrue on your debt until payment has been made.
  • Before we sell the goods, we will give you notice in writing (provided in accordance with condition 31) of the amount of your debt at the date of the notice and that in default of payment within 10 days of the date of the notice, we will sell the goods. We do not agree to give you any further notice of any intended sale:
    1. We will sell the goods by any method(s) reasonably available to achieve a selling price reasonably obtainable in the open market, taking into account the costs of sale.
    2. If the goods cannot reasonably and economically be sold (for any reason whatsoever) or they remain unsold despite our efforts, you authorise us to treat them as abandoned by you and to destroy or otherwise dispose of them at your cost.
    3. You will pay our reasonable costs incurred in administering the debt collection and sale process described in this condition. These costs, removal costs, cleaning costs and charges for our own time.
  • The following procedures shall be applied to all outstanding accounts at an administration charge of £15 plus VAT per administrative process:
    1. On the 11th of the month a letter shall be sent to you by recorded delivery or signed for post.
    2. On the 30th of the month a second letter shall be sent to you by recorded delivery or signed for post. There is also a £5 charge to secure your items at this point.
    3. One month after the fee due date (5th of the following month) a final demand shall be sent to you, giving notice that your items shall be removed to a holding area.
  • One month two weeks after your account is outstanding, your items will be removed to holding area and an inventory shall be taken of all your items removed from your storage unit. There will be an administration charge of £15 for this service. Plus a further charge of £150 payable by you for production of the inventory. We shall accept no liability for loss of damage to the goods arising from their removal to the holding area.


  • Either you or we may terminate this Agreement by giving not less than 1 months written notice ending on any due date and termination will take effect from that due date. If you have not vacated by the time the due date has passed then the notice will elapse and a fresh notice period and a new departure date must be given to comply with this clause. Licence Fees paid in advance will be refunded to the nearest unused seven day period but we may make deductions from them as if they were a Deposit.
  • You may not terminate this agreement if any Licence Fees or other charges are outstanding or if you are otherwise in breach of the Agreement.
  • We may terminate this Agreement immediately by giving you written notice if you are in breach of any term of this Agreement.

On Termination

  • On termination of this Agreement you must remove all goods from the Unit and leave the Unit clean and tidy and in the same condition as the Commencement Date. We may charge you if at our sole discretion we decide that it is necessary to clean the Unit or dispose of any goods or rubbish left in the Unit or on the Site.
  • We may treat any goods remaining in the unit after termination as abandoned and may dispose of them in accordance with Condition 25.
  • Fobs must be returned in person on by signed for post, together with sort code and account number so that we may return your deposit to you (provided no damage has been incurred to the unit and your account is financially settled).
  • If you pay in advance you MAY receive a concession for doing so. In this case all fees shall be paid for a set period minus the concession given.  If you terminate before the agreed period, you will lose the concession amount and all fees will be recalculated at book rate prior to any refund of any outstanding fees.


Exclusion of Liability

  • We exclude all liability in respect of loss or damage relating to Your business, if any, including consequential loss, lost profits or business interruption, and all liability in respect of loss or damage to the Goods caused by Normal Perils, including as a result of negligence by us, our agents and/or employees above the sum of £50 which we consider to be the normal excess on a standard household insurance policy whether or not that policy would cover the Goods. Normal Perils in this Condition mean loss of or damage to Goods caused by fire, lightning, explosion, earthquake, aircraft, storm, flood, bursting &/or leaking pipes, theft accompanied by forcible and violent entry or exit, riot, strike, civil commotion, malicious damage, and impact by vehicles. We shall not be liable for any loss (including consequential or economic loss) or damage which may be suffered by you as a direct result of the performance of the agreement by the company being prevented, hindered or delayed by reason of any act of God, force majeure, riot, strike or lock-out, trade dispute or labour disturbance, accident, break-down of plant or machinery, fire, flood, difficulty in obtaining workman, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, or entry into any unit including the Unit or the Site by, or arrest or seizure or confiscation of Goods by competent authorities or other circumstances whatsoever outside our control affecting the provision by us or the availability of the unit. Nor shall we be liable for any loss including consequential or economic loss or damage to the goods stored in the Unit, whether or not the damage is due to any act or omission, negligence or wilful default by us or by any of our servants or agents or other customers; nor shall we be liable for any consequential or economic loss incurred by you as a result of any loss or damage to the goods or deliveries received or accepted by us on your behalf or in your absence in which case you must make appropriate provision with your insurers to indemnify us against any claim arising. Any other representations, conditions, warranties and other terms, whether written or oral, express or implied, statutory or otherwise which are or may be inconsistent with this condition are expressly excluded
  • The exclusion of liability does not apply where the damage suffered by you is as a direct result of our negligence or wilful default or that of our servants or agents and which causes physical injury to or the death of any person.


  • You will indemnify us and keep us indemnified against any demand or claim made or any action or other proceeding brought against us arising out of or in connection with any dispute as to the ownership of the goods stored in the unit or as to the person entitled in law to possession thereof or the dangerous nature of any dangerous characteristic thereof or the infective or contagious nature thereof and against all and any costs charges, expenses damages or loss incurred or suffered or becoming payable by us in or in connection with or as a result of any such demand claim or action or other proceedings as aforesaid.
  • You shall also fully and effectively indemnify and keep indemnified us from and against all claims action demands costs and charges of whatsoever nature incurred by us or any of our servants agents or other customers arising out of or resulting from the use of the unit by the customer.


  • Any notice given under this Agreement must be in writing and may be served by personal delivery, or by pre-paid post. Any notice to you may be sent to the address stated in the schedule or any other address, which you notify to us in writing. Any notice to us must be sent to our address set out in the Schedule. Notices will be deemed to be effectively served immediately if delivered personally or forty-eight hours after they have been placed in the post.


  • Any delay by us in exercising any of our rights under this Agreement will not impair our rights or be a waiver of those rights, nor will any partial exercise or any right preclude a further exercise of that right.
  • You may not assign any of your rights under this Agreement or part with possession of the Unit to any other person, firm or company.
  • All the terms of the contract between the Company and the Customer are set out in the Storage Agreement and in these Conditions. All other terms conditions warranties guarantees undertakings or representations whether express or implied by statute (insofar as such statute permit) common-law or otherwise or arising from conduct or a previous course of dealing or trade custom or usage or agreed or offered orally or in correspondence or otherwise are hereby excluded from the Storage Agreement. No variation of the Storage Agreement is binding on the Company unless agreed to in writing and signed by a director of the Company. None of our other employees or agents has any authority to vary this Agreement on our behalf whether orally or in writing or to make any representation of fact that is or may be inconsistent with the terms of this Agreement.
  • Every provision in these terms and conditions is severable and distinct from every other provision and if at any time one or more of such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected in any way.
  • This Agreement shall not create a tenancy, lease or any other relationship of landlord and tenant between you and us neither shall we for any other purpose whatsoever be treated as a warehouse keeper.
  • Where the customer is two or more persons your obligations under this agreement shall be joint and several.
  • Whilst on our premises customers may be recorded by CCTV and the information kept on record.



  • All items must be insured and proof of insurance should be given for the file.
  • If insurance is not arranged this will invalidate your contract with us and no liability will be accepted by us.
  • Insurance will be purchased by the client through A-Storage.
  • Insurance arranged through a third party may be accepted by agreement provided a valid copy of proof of insurance is provided for the file.
  • If the Client fails to pay insurance fees they will incur late fees at the same rate and under the same conditions as unpaid storage fees.
  • You must provide satisfactory evidence that your goods are fully insured. We do not insure your goods whilst in the Unit. Storage of goods in the Unit is at your sole risk and you must insure them to their full current value.
  • Should you, for any reason, decide to terminate your insurance or breach your own insurance conditions or refuse to undertake insurance, you agree not to litigate against us for compensation of any kind and for any reason under contractual or any civil laws.
  • If you are arranging your own insurance you must still advise of the value of goods in store in writing.

Data Protection


Data Protection rules have recently changed.  Please see below how we use your information and why


  • A Storage do not pass your details to ANY 3rd party unless there is a legal requirement to do so. We do not sell, release or share your details with anyone else.
  • We will never pass your data outside of the EU
  • By signing this contract you are agreeing to us using your data for our working practices.
  • Your data is stored in a confidential manner. Paper data is kept in a locked cabinet and only accessed by Data Processors and our database is password protected and backed up onto a secure cloud with encryption.  When using a subcontracted company (IT) they are contractually bound to strict contractual obligations to ensure they keep your data safe and not to disclose any or all of it to any 3rd
  • We only use your data in the day to day working management of your contract save for update emails.
  • We audit your data on a regular basis to ensure it is accurate and kept secure.
  • We audit our processes and train staff on a regular basis to ensure your data is kept safe and only ever used in the proper manner. All staff are contractually obliged to keep your data safe and not to disclose it to a 3rd
  • Update emails may be unsubscribed from your email at any time and on sign up you have to opt in to receive them. Unless we have your permission, we will never contact you to market our products or services.
  • We never send information to you from 3rd parties about their services and, should this ever occur, it would only be sent within our newsletter.
  • We only ever use your information for our own working practices.
  • The new rules state that you may request all your information to be deleted and no record kept of your transactions – however, this is not applicable under this contract as we have to retain details for HMRC purposes and you must consider this if this is an issue for you.
  • You have the right to a copy of ALL details we keep regarding your personal information. Should you want a copy of this please contact us.  There is a small fee for production of documents and we will return these to you within 28 days.

Data Protection

 Data Protection rules have recently changed.  Please see below how we use your information and why 

  • A Storage do not pass your details to ANY 3rd party unless there is a legal requirement to do so. We do not sell, release or share your details with anyone else.
  • We will never pass your data outside of the EU
  • By signing this contract you are agreeing to us using your data for our working practices.
  • Your data is stored in a confidential manner. Paper data is kept in a locked cabinet and only accessed by Data Processors and our database is password protected and backed up onto a secure cloud with encryption.  When using a subcontracted company (IT) they are contractually bound to strict contractual obligations to ensure they keep your data safe and not to disclose any or all of it to any 3rd
  • We only use your data in the day to day working management of your contract save for update emails.
  • We audit your data on a regular basis to ensure it is accurate and kept secure.
  • We audit our processes and train staff on a regular basis to ensure your data is kept safe and only ever used in the proper manner. All staff are contractually obliged to keep your data safe and not to disclose it to a 3rd
  • Update emails may be unsubscribed from your email at any time and on sign up you have to opt in to receive them. Unless we have your permission, we will never contact you to market our products or services.
  • We never send information to you from 3rd parties about their services and, should this ever occur, it would only be sent within our newsletter.
  • We only ever use your information for our own working practices.
  • The new rules state that you may request all your information to be deleted and no record kept of your transactions – however, this is not applicable under this contract as we have to retain details for HMRC purposes and you must consider this if this is an issue for you.
  • You have the right to a copy of ALL details we keep regarding your personal information. Should you want a copy of this please contact us.  There is a small fee for production of documents and we will return these to you within 28 days.

Single Item Terms and Conditions

The following paragraphs contain the general terms and conditions under which A Storage is engaged in the movement, transportation, and storage of personal items. A Storage reserves the right to amend any portion of these terms and conditions of service at any time

STORAGE SERVICES.  Single item storage must be contained in a pre purchased medium or large box from this company only.  The customer will then pack their own box and protect all items where necessary using bubble wrap, cardboard wrap or polystyrene chips.

VENDORS/AGENTS. A Storage reserves the right to use vendors and other agents in performing the services for the Customer. The Customer acknowledges the use of these parties and the fact that the Customer has no contractual relationship with these parties.

HOW TO PACK GUIDE. The Customer acknowledges agrees that the safe packing of items is the sole responsibility of the Customer. The Customer accepts full responsibility and liability for any and all damages or losses that result from the Customer’s failure to adhere to the terms of Packing Guide, including damages and losses incurred by other customers as a result of The Customer’s failure to adhere to these terms.


A-Storage sell a range of boxes and packing materials.  Items may only be stored in a box purchased from A-Storage.  This ensures that items are stored in quality packaging to keep your items safe and are of the correct sizes.  You may not use boxes purchased elsewhere.


All fees for storage must be paid PRIOR to store with us.  If any items are not collected on the due date a service charge of £15 per week per box shall be applied.  We have a lien over your goods and should items not be collected and your account remains outstanding for 30 days we reserve the right to sell your items to recover our costs.  The customer acknowledges and agrees to these terms on signing of this document.


The weight limit for individual boxes is 30kg. Individual boxes found to be overweight will result in the Customer being charged additional fees as set out below: Storage box in good condition and less than or equal to 31kg: – £10 per kg over prescribed limit. Storage box in poor condition and/or greater than 31kg: – A re-packing fee of £25 plus a pro-rata storage fee based on the total number of boxes stored, after re-packing to bring overweight box(es) down to prescribed limit. In cases where boxes are overweight but stored nonetheless due to being below 31kg and in good condition, the insurance for such boxes will be deemed null and void, unless The Customer requests that the boxes are re-packed to bring them down to prescribed limits, in which case the prices above will apply.


In cases where overweight items arrive at A-Storage both damaged and overweight, the terms outlined above shall apply, except the re-packing fee is increased to £50 per box, due to the increased difficulties associated with re-packing damaged goods, especially glassware, and insurance for the item is rendered null and void.


Items that are found to be incorrectly or inappropriately packed (as described in how to pack guide) shall be deemed invalid for insurance purposes and the insurance for such items will be deemed null and void.


The Customer must provide to A-Storage a full inventory of all items and their replacement values stored before presenting items to A-Storage either in person or via their arranged man and van. Failure to do so will render insurance cover for such items null and void.


All bookings are subject to a non-refundable advance payment in full.  Should the Client wish to collect their items prior to the agreed date A-Storage are not obliged to furnish them with any refund of whatsoever kind.


If A-Storage is unable to arrange the return of the Customer’s possessions for a period of 30 days after the end of  storage due to the Customer being un-contactable, or unable or unwilling to collect the items then A-Storage reserves the right to dispose of the Customer’s belongings as it sees fit.


Provision of photo identification is a necessary condition of booking. Customers are required to provided scanned photo identification for each booking with A-Storage.


The Customer recognises that A-Storage will not be held liable for damage to their belongings after return delivery date. The Customer recognises that only loss or damage caused by the negligence of A-Storage or its affiliates will be covered by A-Storage. Only physical damage to the exterior of a box will activate any claim on the item. In addition, damages that result from non-adherence to the How To Pack Guide are not the responsibility of A-Storage.  A-Storage automatically protects each Box against loss or damage up to a value of £100. The customer agrees that the declared value of each package is no greater than £100 and that A-Storage’s liability is limited to £100 per box.

The liability does not cover: – Jewellery, coins, and collectables. – Cash. – Damage to electronic equipment if there is no evidence of physical damage or breakage to the packaging container. – Items of intangible value. – Extremely fragile items (e.g. mirrors). – Improperly packed items. – Concealed damage. –  Damages due to natural disasters. Damaged items must have evidence of physical damage to the exterior packaging, casing or surface of the item. A-Storage cannot be held liable for concealed damage to items within a carton, trunk, or other casing without physical damage to the exterior of the package. The Customer acknowledges that they are liable for any damage their storage contents may cause to the property of others when those items are prohibited in the How To Pack Guide. Notwithstanding anything to the contrary contained in this Agreement, A-Storage’s maximum liability for any damage, loss, cost, or expense incurred as a result of any storage by A-Storage is limited by the terms included in this Agreement. All insurance coverage is expressly limited to the period in which the Customer’s possessions are in the actual care and custody of A-Storage and/or its affiliates. Insurance cover ends when the Customer’s packages are returned to them. In the case of damage to packages, any damaged packages must be inspected in the presence of a A-Storage’s representative at the time of collection (or as soon thereafter as reasonably practicable) to confirm damage. All damaged boxes must be opened at the time of collection (or as soon thereafter as reasonably practicable), at which time A-Storage’s representative will document the damage. Claims shall be deemed waived if not filed within 3 days following return collection of the damaged package or, in the case of lost items, within 5 days following the scheduled collection of the missing item.


Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against A-Storage and its employees. The Customer expressly releases and holds A-Storage, and its agents and employees harmless from any and all costs of processing any claim or defending any claim arising from this Agreement.


The Customer acknowledges that there are no representations, warranties, or Agreements by or between the parties which are not fully set forth herein and no representative of A-Storage or our agents is authorised to make any representations, warranties, or Agreements other than as expressly set forth herein. Only a written letter signed by the parties may amend this Agreement.

  1. ENTIRE AGREEMENT. This Agreement shall be governed, interpreted, and construed according to the law of England and Wales.

Virtual Office Terms and Conditions


  • 5% Discount available if a yearly payment is made.
  • 3 Months must be paid upfront & will commence rolling month contract after this point.
  • Payments are due every 4 week of each month via Direct Debit.


  • Registration fee: £20 (Non Refundable)
  • Key: £10 (Non Refundable)
  • Fob: £10 (Non Refundable)
  • Mail Forwarding: £2 per item + the cost of sending.


  • Late payment fee: £12 – Daily fee if Direct Debit fails
  • Administration Charge: £18
  • Failure to notify us your company is registers to companies’ house – £150
  • Failure to deregister from companies’ house £150



Meeting Room

You will be allocated one hour meeting room each month (Worth £12) this must be booked via email to info@a-Storage.co.uk & is subject to availability)

The address

You will be assigned a Virtual Office number. This number must be used on all mail & parcels that are sent to the address

The address cannot be used for anything that involves credit, including but not limited to, setting up a bank account or applying for a loan.


All mail will be sorted into your mailbox. If the item is too large this will be placed into a communal storage area, in which A-Storage accepts not liability for loss.

All Mail & parcels must have your name or company name on in addition to your assigned virtual office number.


You must give a minimum of 30 days written notice to end your agreement.

Virtual Office Terms and Conditions.

Agreement:  We agree to provide you with a mailbox service for the term specified in the agreement upon receipt of the payment – subject to the client observing in totality the following terms and conditions.

Definitions Any words appearing in bold throughout this document have a specific meaning, the definition of which is below:

  • Agreement: the contract between A Storage and the client whereby we offer you a virtual office postal box.
  • Cancellation Charge: a fee levied to cover the reasonable costs of administration incurred in cancelling the virtual office.
  • Late payment fee: a charge if your payment is not received by the agreed date
  • Notice date; the date on which we advise you of an action affecting the service of your virtual office.
  • Payment: the charge we make to administer your virtual office
  • Personal/Business/Platinum: types of virtual office packages
  • Parcels/items/mail; packages, mailing envelopes, post, parcels, padded bags, boxes, plastic parcels containing post or items pertaining to your business delivered by Royal Mail or any other postal service or courier.
  • Registration fee:  A one-off non refundable charge for the administration of setting up virtual office details onto our systems
  • Term: the duration of your virtual office agreement
  • Virtual office service; the provision of a mailing address for the receipt, holding and forwarding of mail.
  • Virtual office number; the virtual office number used in the terms of ‘office’ on your mail.
  • We/us/our: A Storage Ltd
  • You/your: the person taking out the agreement and any additional individuals named on the agreement, or authorised by you to collect your mail from the premises.

What is included in your Virtual Office Service agreement?

  1. Your agreement will consist of the following services:
    1. We will provide you with a mailing address at the premises, including a mailbox number for which you will pay a registration free and a monthly rental fee.
    2. We shall provide you with a key and entry fob for which you will pay a fee.  You shall return the key and fob at the end of the term of your agreement.  Should you misplace or fail to return the fob or the key you shall pay a replacement fee accordingly.
    3. You may use our Virtual Office address as the Registered Address at Companies House, provided that you comply with Companies House requirements and pay us a recurring fee for each company registered.
    4. We shall receive mail on your behalf and place it in your mailbox for your collection unless you have chosen a mail forwarding service.
    5. If you have chosen a mail forwarding service, you shall pay the required up front amount on account then a fee for sending the mail to you plus the regular postal charge.  Each time you use this service you will be advised of the money left on account.
    6. We shall receive mail of special, registered or recorded delivery on your behalf provided that, if you refuse to accept any such item, you will pay any costs are fees associated with the refusal or return.
    7. If you have mail requiring cash on delivery this can only be accepted by us provided pre-payment has been made to us.
    1. Each month the account holder will be allowed to book one hour meeting room use to include free refreshments.  This is based on a first-come-first-served basis and no liability will be accepted should the meeting room not be available at the required time by the client.  Meeting room allocation is not rolled over if not used and any meeting room use outside of the 1 allowed hour shall be subject to the usual hourly charge plus VAT (which shall be payable in advance).


  1. Payment for your Virtual Office shall be made on the 4 weekly each month and is payable in advance by Direct Debit.
  2. Once you have purchased your Virtual Office service online you may cancel the order and receive a full refund provided we receive your request via email using info@a-storage.co.uk within 24 hours of the order.
  3. Once we have confirmed your order your Virtual Office will be considered live and operational whether or not you have collected your fob and keys.  At this point, any cancellation shall be subject to an administration charge.   Outside of these circumstances the cancellation policy shall apply.
  4. A minimum term of three months shall apply to all VO customers thereafter the agreement shall be on a rolling month to month basis.
  5. All prices are subject to change and notification of price changes shall be given to the customer with 30 days notice.
  6. If any payment are late or outstanding in any way the customer shall be subjected to late payment fees payable on a daily basis.
  7. We have a lien over your mail until such time that your account is back in credit.
  8. Any late payment will result in the Virtual Office entry fob to be deactivated until your account is back in credit.

Virtual Office packages:

  1. ‘Personal/bronze business ’ Virtual Offices.  This service is for a primary box holder and one different last name within the payment.  A ‘Personal’ virtual office may not be used for commercial purposes.  For business clients the client is entitled to 2 business listings.
  1. ‘Business’ Virtual Offices.  This services is entitled to 4 names listed as recipients of mail.
  2. ‘Platinum’ Virtual Offices.  This services is entitled to 10 names listed as recipients of mail.
  3. Additional names are subject to a monthly fee.
  4. Any company registered to Companies House is subject to an additional monthly fee.
  5. You may select a mail forwarding service.  Mail will be forwarded to a nominated address only and is subject to the terms in section 1 of this agreement.
  6. If you fail to declare that your business has registered with companies house there will be a fine.
  7. The Virtual Offices may not be used for:
    1. Any illegal activity, non-compliant activity or any and all activity that could bring disrepute to the client and or to this company.
    2. Credit accounts or registering a bank account.  Bank accounts must be set up using the individuals address and bank statements only to be forwarded to the Virtual Office.
    3. On behalf of a 3rd party.  The account holder shall be the owner and be financially responsible for the account.
    4. We have a lien over your mail and this shall be retained until your account is settled.  Should you fail to settle your account notice can be given in line with the notice policy within this agreement.
    5. The Virtual Office may not receive items of value.  All mail should be of inconsequential value not exceeding £10 per item.
    6. You authorise us to represent you with regards to signatures and acceptance of your mail.
    7. You indemnify us for any loss, loss of earnings, business interruption or any or all claims, litigation or accusations.
    8. You are responsible for damage to your Virtual Office and all breakages, damage or otherwise shall be reported and paid for by you.
    9. It is your responsibility to report to us any and all changes to any and all information held on your account including but not limited to: Name, address, company address, company details, your details, marital status, bank account details.
    10. We may refuse to accept delivery of any item for any reason, including, without limitation, that:
  1. There is not insufficient prepaid postage
  2. Your account is in arrears or there is any payment outstanding
  • The mail delivered contains any or all items that breach this agreement (or we suspect same)
  1. The Virtual Office is being used for unreasonable volumes or sizes of mail
  2. The mail is addressed to a name or company name not registered to your account
  3. The virtual office is being used for items of value exceeding agreed amounts.
  1. All mail in large boxes requiring storage will be subject to charges for use of a storage locker.  Should your mail not fit into the mail box or the parcel storage area we assign we shall oversee your items into a storage unit and charge accordingly.  Under this agreement you agree to pay any and all necessary charges, deposits and insurances pertaining to said use of a unit.
  2. In the event that the Virtual office is used for regular receipt of parcels or significant volumes of mail which exceed the capacity of the Virtual Office, an administration fee shall be applied at our discretion.
  3. The meeting room use is conditional upon the customer leaving the room in a clean and tidy condition with all rubbish removed on exit.  Names of attendees and contact details shall be left with our team.  Should you be late for your meeting we agree to greet your client, see them into the meeting room and provide them with refreshments until your arrival.  Car parking is NOT included in this agreement and any and all clients must park on road parking and not on site parking.
  4. You may use the car park to collect your mail from your virtual office.  However, the car park is not for use during meetings and on road parking should be used in these circumstances.
  5. You will indemnify us against any expense, liability, loss, claim or proceedings we incur arising from your use of the virtual office.


  1. You are required to provide us with:
    1. The nature of the business to be undertaken or reason for rental where rental is not for business reasons.
    2. The full name, address, email address and telephone number of all persons for whom mail to be received, held or forwarded;
    3. Proof of identity (photographic ID) and proof of address.  Photo ID consists of passport, driving licence or other government registered ID.  Proof of address consists of a council tax or utility bill.
    4. We reserve the right of refusal of account should both forms of ID not be provided whether or not you make any payment to us.  In these circumstances we shall not return payments or registration payments to you and the amount shall be taken as forfeit.
    5. As part of this agreement you must provide any and all information reasonably requested and keep your information and any changes up to date.  Failure to do so could result in termination of this agreement.
    6. You agree and accept that any mail deemed to be suspicious or come under question may be held, withheld, inspected at our discretion, pending information of information provided.
    7. Your identification will only be passed to a 3rd party where there is a legal requirement to do so.


  1. You may terminate your virtual office by giving 28 days written notice.  No refunds are payable for termination part month and no refunds are payable if you pay upfront and decide to terminate early.   We may terminate your agreement by giving 30 days notice unless you are found to be acting illegally, aggressively or cause any threat or harm to any individual on the premises or the business.  At this point we may terminate your agreement with immediate effect with absolutely no refunds payable to you (including moneys on account).
  2. If you breach these terms and conditions, we may terminate your virtual office service forthwith.  Following termination, you hereby authorise us, at our absolute discretion either to retain, or destroy any mail addressed to you, or any items on the premises which are your property, or to return to sender or to your last known address at your cost and at your risk.
  3. Once you or we have terminated this agreement you must:
    1. Return all keys and fobs – failure to do so will result in a fee
    2. De register your company from companies house – failure to do so will result in a fee.


  1. GDPR 2018 (the Act)
  2. Any personal information you submit to us in connection with the Virtual Office service may be used to verify identity.  Your information will be held digitally on our secure systems in accordance with our Privacy Notice and policy.
  3. Your personal information shall never be passed to any 3rd party without your permission unless we are required to by law or regulation.
  4. Once our agreement terminates your data will be held for 6 months.  At this point all data shall be deleted in its entirety SAVE FOR financial information legally required to be kept for HMRC purposes.  This information shall be kept in line with their document retention regulations.
  5. The Law of England and Wales shall apply to this agreement and all terms and conditions. All parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales in respect of any dispute which arises out of or under this agreement.
  6. We may assign any of our rights or benefits hereunder.
  7. You may not assign any of your rights or benefits hereunder.
  8. These Terms and Conditions shall prevail notwithstanding any conflict with the terms and conditions of any order or contract in respect of the Virtual office service or any other services we provide.
  9. We reserve the right to vary these terms and conditions from time to time.  In this event, we shall give 30 days notice via email.

This agreement may be found on our website and is subject to copywrite.

Privacy Policy

This privacy policy sets out how A- Storage uses and protects any information that you give A-Storage when you use this website.
A-Storage is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
A-Storage may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/4/2018
What we collect
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@a-storage.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to A-Storage, 203-205 Charminster Road, Bournemouth BH8 9QQ
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.