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The agreement for the provision of storage space is made between the customer and A-Storage subject to the Terms and Conditions set out below. You must advise A-Storage promptly if you have a change of address, telephone number or any other contact details.
Storage Terms and Conditions you agree to the following:
Non-Payment of Licence Fees:
It is your responsibility to ensure that your payment is received by us on or before the due date. A late charge of £12
Charges:
A-Storage charges may be reviewed at any time subject to giving you not less than 14 days notice in writing.
Liability:
A-Storage are not liable for any loss of or damage to the goods stored or to any goods or deliveries accepted on your
behalf or for any consequential loss even if that damage is due to the fault of A-Storage. It is a condition of storage
that you must insure your goods in store (it is your sole responsibility to ensure that your Policy is adequate and valid
in all respects). There are strict rules with regards to prohibited goods. Should you store prohibited items and cause
damage or any infestation you will be responsible for all remedial action and liable for all compensation from other
storage clients to items you have directly or indirectly damaged.
Storage of items:
All soft furnishings or items of high value or sentimental value should be stored in plastic boxes as opposed to
cardboard. All furniture should be covered in protective covering and all materials should be stored in vacuum bags
or plastic boxes. It is the responsibility of the customer to protect their items from mould, pest or water damage as far
is practicable. Cardboard boxes may be used for non-valuable items and non-soft furnishings.
Security and access:
Access is available during the notified business hours. You accept that A-Storage reserves the right to make and to
alter regulations concerning the hours of access, general management and security of the complex and your unit,
and you agree to observe and abide by such regulations. You are in final control of access to your unit.
Ownership of goods:
You confirm that you are the owner of the items stored, or that ownership is vested in you for the purpose of entering
into this agreement. You confirm that the owner of the goods, if not you, understands and accepts A-Storage’s right
ultimately to sell or dispose of goods to recover any outstanding charges.
Insurance:
Your goods must be insured by you. Proof of insurance is required. We accept no liability for goods or items insured
or uninsured by you.
Definitions
be deemed to be given once you have given us your padlock code or key. Should we be given right of representation
(expressed or implied by you), we accept no liability of whatsoever kind and you will indemnify us as per clauses 51 and
52.
7) We (our agents or workman with our express permission), reserve the right to access the Unit at all times and for all
purposes and to remove all or any of the goods stored in the unit but, without prejudice to the generality thereof to inspect
the Unit, to ensure compliance and observance by the Customer with the terms hereof and for carrying out repairs
maintenance and alterations to the unit and Complex having given the customer 7 days notice. We shall not be liable for
any damage caused to the goods stored in the unit as a result of such entry and removals except to the extent that this is
due to our negligence.
8) We may enter the Unit at any time without notifying you (and if necessary we may break the lock to gain entry):-(i) if we
believe that the Unit contains Prohibited Items or is being used in breach of these terms and conditions;(ii) if we are
required to do so by the Police, Fire Services, Local Authority or by a Court Order;(iii) if we believe it is necessary in an
emergency;(iv) to obtain access in accordance with conditions 7, 14 and 25. (v) to prevent injury or damage to persons or
property (vi) if we are of the opinion that any of the above apply for the purposes of ascertaining this
9) All clients must conduct themselves in an appropriate manner. A zero tolerance approach will be taken to aggressive,
rude, intimidating or inappropriate behaviour. Failure to act appropriately will result in immediate termination of this
agreement and all/any deposits or rent paid by you.
10) You shall indemnify us against negative, slanderous and inaccurate reviews by any medium be it social media or any other
communications. Should you have issue with any of our services or products you shall email the matter to us for
resolution within 7 (seven) days of any issue found. Failure to comply with this term shall result in legal action being taken
by you and all costs in whatever capacity shall be paid for by you.
Use of the Unit and the Site
11) You warrant to and covenant with us that you are the owner of and or entitled in law to the possession of the goods stored
in the unit at any time or that ownership is vested in you for the purposes of entering into this agreement. You will meet
any claim or costs against us if these declarations are not true.
12) You may only use the Unit for storage and not for any other purpose. You must not store (and you must not allow for any
other person to store unless by written agreement) any of the following in the Unit:-(i) food or perishable goods;(ii) birds,
fish, animals or other living creatures;(iii) combustible or flammable materials or liquids such as paint, petrol, oil or cleaning
solvents; (iv) explosives, weapons or ammunition;(v) chemicals, radioactive materials, biological agents;(vi) toxic waste,
asbestos or other materials of a dangerous nature; (vii) any item which emits any fumes, smell or odour; (vii) any illegal
substances or goods illegally obtained (viii) compressed gases (IX) anything that has contained an animal (X) drinks
including sugary drinks, tea and coffee. We may refuse to permit storage of any goods regardless of reason.
12.1) We do not allow fine wines, art of any type or items of a high monetary or sentimental nature to be stored. These
items need to be in either specialist storage or kept with you as appropriate. This includes the ashes of a loved one or pet
(to include any/all taxidermy items).
12.2) Fines associated with breach of prohibited items:
Clean up fees: Handyman £30 per hour. Director £70 per hour
Additional Pest control inspection: £300
Admin fee for any contact made with you regarding the breach £18
Removal of waste minimum of £400 increasing depending of amount of waste to be removed.
Inventory of your unit to include photographic evidence £250
12.3) You agree to consider your own and others safety of items during your term with us. Any breach of these terms will
result in immediate termination of contract and possible legal action being taken against you. A Storage considers breach
of prohibited items in the strongest possible terms and will take immediate remedial action against you. Please ensure
you comply to include ALL food substances (animal and human), all animal bedding, storage containers where animals
have been present, food rubbish (crisp packets, old drinks bottles) and anything that may provide food or bedding to any
pest or rodent.
FOOD ALSO MEANS LIQUIDS TO INCLUDE SUGARY DRINKS.
13) We are a self storage facility and all liability for your items stored with us will remain firmly with the client. No liability for
any loss of whatsoever kind will be accepted by us. It is the clients responsibility to protect all stored items. Items should
be contained in plastic or cardboard boxes, all fabric should be protected in plastic storage and furniture should be
covered in a protective covering. No liability will be accepted for damage of any kind for any reason by the company. Any
item of a high sentimental or general value should be stored in plastic or metal boxes.
14) You must not , unless by written agreement (and you must not allow any other person to):-
a) use the Unit or do anything on the Site or in the Unit which may be a nuisance to us or to the users of any other Unit
b) do anything on the Site or in the Unit which may invalidate any of our insurance policies (or those of other unit users)
or increase the premiums;
c) use the unit as living accommodation or as a home address;
d) spray paint or do any mechanical work of any kind in the Unit without written permission;
e) attach anything to the walls, ceiling, floor or doors of the Unit or make any alteration to the Unit;
f) allow any liquid, substance, smell or odour to escape from the Unit or any noise to be audible or vibration to be felt
outside the Unit
g) cause any damage to the Unit or any other Unit or the Site or its facilities or to the property or possessions of us or
any of our other customers. If you cause damage you must (at our option) repair, restore or replace such damaged
item or reimburse our costs in making necessary repairs, restoration or replacement;
h) cause any obstruction or undue hindrance in any passageway, service area or other part of the Site and you must at
all time exercise courtesy to others in using these areas.
i) Be abusive, aggressive or rude to any member of staff or another customer.
15) You must: –
a) inform us immediately to any damage to the Unit;
b) comply with all fire safety and security precautions or instructions posted about our premises or as directed by any of
our employees or agents at the Site and any further regulations for use of the Unit which we may issue from time to
time.
c) Make yourself available to receive any deliveries of goods to the unit, which you shall store in such a manner so as
not to inconvenience any other unit users.
d) indemnify us against ant loss or damage arising from wilful breach of any clause in this schedule
e) Act appropriately at all times (failure to do so will lead to immediate termination of contract and loss of your deposit in
its entirety)
Alternative Unit
16) The schedule shall not confer upon you an exclusive right to possession of the unit and we may, upon giving you seven
days prior written notice require you to remove your goods from one Unit to another Unit specified by us. The alternative
unit shall be of similar size and of no higher price than that occupied by you prior to such move.
17) Removal of your goods from the current Unit to the alternative Unit will be at your expense. If you do not arrange the
removal of your goods to the alternative unit by the time specified in the notice, we may enter the unit and arrange for the
goods to be moved. Any removal arranged by us will be at your risk (except for loss or damage caused wilfully or
negligently by our removal agents or us) and the removal expenses will be payable by you and we may add them to the
Licence Fees.
18) If your goods are moved to an alternative Unit, this Agreement will be varied by the substitution of the alternative Unit
number but this Agreement will otherwise continue in full force and effect and the Licence Fee will continue to apply to the
alternative Unit.
Fees and Payment
Deposit
19) You must on the signing of this schedule pay a deposit to us equal to 1 months charge for units over 150 sq ft and £40 for
those under this footage. All fobs have a £10 deposit attached to each fob and this sum shall be retained by us until the
termination of this schedule and thereafter returned to you by direct debit transfer or cheque (without interest) within 28
days after this Agreement terminates less any amount we may deduct to cover:-(i) repairing any damage to the Unit, the
Site or any other Unit caused by you, your agents or invitees or by goods stored in the Unit;(ii) any unpaid Licence Fees or
removal or other charges; or (iii) any other obligation to us that you have not discharged in full.
Licence Fees
20) the licence fee for the first 1 month of using the unit shall be due and payable on the commencement of the agreement.
The monthly licence fee for each successive period thereafter shall likewise become due and payable on the due date of
every month. The licence fee shall be payable in respect 1 month or fraction of during which either there are goods stored
in the unit for which you are responsible or during which time you require to use the unit. If you do not pay the licence fees
on the due date, you will immediately become liable to pay a late payment charge of £12 + VAT, plus £18 + VAT for each
period of 7 days or any part of it that the Licence Fees (including any late payment or other charges) remain unpaid after
the Due Date.
21) Preferred payment would be by Direct Debit each month. Should your DD be rejected you will incur an £18 + VAT
administration charge. You agree to pay these charges (and any further subsequent charges) and agree that even if you
pay the storage element of your invoice the fees and charges constitute a debt on your account and we are entitled to
deny you access to your storage until any and all fees, charges or storage fees are paid in full.
22) Should you make a payment into the wrong bank account, not reference the payment as we have instructed or pay
storage fees directly into the bank, we will charge you £18 + VAT as this will cause us administration to find your payment.
23) A-Storage do not accept cheques.
24) In the event that a direct debit is dishonoured, we may make a further minimum charge of £18 + VAT on each occasion
that your direct debit or standing order is returned. Additionally, You must pay us interest on all amounts overdue for
payment from You at the rate of 5% above the base rate of Bank of England, calculated from the date when payment
becomes due up to and including the date of actual payment including all accrued interest, whether before or after
judgment, and whether or not we exercise the right of sale under this Agreement. This includes late fees and should
storage fees be paid without late fees the late fees will constitute a debt on your account and subject to additional fees as
above every 7 days until the date the fees are paid.
25) In the event of any breach of this agreement which requires us to take any remedial action we may make an appropriate
charge to recover any costs or other charges involved.
Increases
26) We may alter the licence fees at any time by giving you written notice and the new licence fees shall take effect on the first
Due Date occurring not less than three weeks after the date of the notice.
Non Payment of Licence Fees
27) By signing the Agreement you are agreeing to pay your licence fees on the Due Date of each month. This date is set and
failure to pay on this day will constitute breach of this agreement. Your deposit will be immediately forfeited and clauses
(29 to 33) shall apply.
28) If you do not pay any of our licence fee by its Due Date we may (in our sole discretion), immediately and without notice to
you withdraw all discounts, deductions or other rebates on the licence fee agreement to be granted by us to you.
29) As soon as your account is in arrear’s we reserve the right to lock your storage unit and charge you to do so. We will also
automatically disable your fob. Once your account has been cleared (which includes any and all late fees and
administration charges) we will remove the lock and again charge you for this service. Each visit will be charged at £18 +
VAT. You are agreeing to pay all storage, late fees or administration charges and until payment is received you
agree that no access to the storage is granted to you.
30) The prompt payment of each and every sum whether invoiced or not, owing from you to us from time to time under this
licence or any other agreement between you and us (in this condition called ‘your debt’) is the essence of this Licence.
31) On each occasion any amount submitted by you by way of payment of our licence fees is dishonoured, you must
immediately on demand, pay us an administrative charge of £18 + VAT for each item within the debt collection process.
One text and one telephone reminder shall be afforded to you without administration charge only. A £12 + VAT late fee will
immediately be incurred the day after your due date. Furthermore, for every seven days your account remains unpaid a
charge of £12 + VAT will be applied to your outstanding debt. If the account remains unpaid by 30 th of the month then a
£12 + VAT fee shall be added to secure your items. This charge will constitute late payment fees.
32) The terms of this condition are additional to and without prejudice to all or any rights we may have at common law or
otherwise.
33) In the event of a default of the prompt payment of your debt:
34) We are relieved of any duty howsoever arising in respect of the goods: and
35) The goods are held solely at your risk and we shall be able to immediately exercise the lien described below.
36) We have a lien over the goods for your debt until payment of your debt in full has been received by us in cash or bank
transfer, and after this lien becomes exercisable by us, the following conditions shall apply:
a) You shall pay us fees and charges at the same rates as under this licence and if this licence has been terminated, the
relevant rate at which such fees and charges will be payable by you will be the rate which was payable immediately
prior to termination: and
b) In default of the prompt payment of your debt, you authorise us:
c) To refuse you and your agents access to the goods, the storage unit and/or the building.
d) To retain, store, and if necessary, ultimately sell all or some of the goods to recover the debt.
e) In the event that your debt is not paid 30 days after the due date or you fail to collect the goods after we have
required you to collect them or upon expiry or termination of this licence, we may, (subject to condition 33), sell the
goods and pass all ownership to them and use the proceeds of sale to pay first the costs incurred by us and secondly
in paying your debt to hold any balance for you.
f) All costs incurred by us must be covered and this includes, but is not limited to, overlocking, compiling inventories,
arranging sales, rubbish removal, cleaning and any and all associated administration.
37) If the proceeds of sale are insufficient to discharge all or any part of the costs of sale incurred by us and your debt, you
must pay any balance outstanding to us within seven days of a written final demand from us, which will set out the balance
remaining due to us after the net proceeds of sale have been credited to you. At this point any outstanding balance will be
subject to an interest rate of 5% above base rate and will continue to accrue on your debt until payment has been made.
38) Before we sell the goods, we will give you notice in writing (provided in accordance with condition 31) of the amount of
your debt at the date of the notice and that in default of payment within 10 days of the date of the notice, we will sell the
goods. We do not agree to give you any further notice of any intended sale:
a) We will sell the goods by any method(s) reasonably available to achieve a selling price reasonably obtainable in the
open market, taking into account the costs of sale.
b) If the goods cannot reasonably and economically be sold (for any reason whatsoever), or they remain unsold despite
our efforts, you authorise us to treat them as abandoned by you and to destroy or otherwise dispose of them at your
cost.
c) You will pay our reasonable costs incurred in administering the debt collection and sale process described in this
condition. These costs, removal costs, cleaning costs and charges for our own time.
39) The following procedures shall be applied to all outstanding accounts at an administration charge of £18 +VAT per
administrative process:
a) On the 11 th of the month a letter shall be sent to you by recorded delivery or signed for post.
b) On the 30 th of the month a second letter shall be sent to you by recorded delivery or signed for post. There is also a
£5 charge to secure your items at this point.
c) One month after the fee due date (5 th of the following month) a final demand shall be sent to you, giving notice that
your items shall be removed to a holding area.
40) One month two weeks after your account is outstanding, your items will be removed to holding area and an inventory shall
be taken of all your items removed from your storage unit. There will be an administration charge of £18 + VAT for this
service. Plus a further charge of £250 payable by you for production of the inventory. We shall accept no liability for loss of
damage to the goods arising from their removal to the holding area.
Termination
41) Either you or we may terminate this Agreement by giving not less than 4 weeks written notice. At this time you will be
given a final storage date and termination will take effect from that due date. If you have not vacated by the time the due
date has passed, then the notice will elapse and you will be charged for storage until a new departure date is agreed.
42)
You may not terminate this agreement if any Licence Fees or other charges are outstanding or if you are otherwise in
breach of the Agreement.
43) We may terminate this Agreement immediately by giving you written notice if you are in breach of any term of this
Agreement.
On Termination
44) On termination of this Agreement you must remove all goods from the Unit and leave the Unit clean and tidy and in the
same condition as the Commencement Date. We may charge you if at our sole discretion we decide that it is necessary to
clean the Unit or dispose of any goods or rubbish left in the Unit or on the Site.
45) We may treat any goods remaining in the unit after termination as abandoned and may dispose of them in accordance
with Condition 25.
46) Fobs must be returned in person or ‘by signed for’ post, together with the sort code and account number so that we may
return your deposit to you (provided no damage has been incurred to the unit and your account is financially settled).
47) If you pay in advance you MAY receive a concession for doing so. In this case all fees shall be paid for a set period minus
the concession given. If you terminate before the agreed period, you will lose the concession amount and all fees will be
recalculated at book rate prior to any refund of any outstanding fees.
Insurance
Exclusion of Liability
48) We exclude all liability in respect of loss or damage relating to Your business if any, including consequential loss, lost
profits or business interruption, and all liability in respect of loss or damage to the Goods caused by Normal Perils,
including as a result of negligence by us, our agents and/or employees above the sum of £50 which we consider to be the
normal excess on a standard household insurance policy whether or not that policy would cover the Goods. Normal Perils
in this Condition mean loss of or damage to Goods caused by fire, lightning, explosion, earthquake, aircraft, storm, flood,
bursting and/or leaking pipes, theft accompanied by forcible and violent entry or exit, riot, strike, civil commotion, malicious
damage, and impact by vehicles. We shall not be liable for any loss (including consequential or economic loss) or
damage, which may be suffered by you as a direct result of the performance of the agreement by the company being
prevented, hindered or delayed by reason of any act of God, force majeure, riot, strike or lock-out, trade dispute or labour
disturbance, accident, break-down of plant or machinery, fire, flood, difficulty in obtaining workman, materials or transport,
electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, or entry into any
unit including the Unit or the Site by, or arrest or seizure or confiscation of Goods by competent authorities or other
circumstances whatsoever outside our control affecting the provision by us or the availability of the unit. Nor shall we be
liable for any loss including consequential or economic loss or damage to the goods stored in the Unit, whether or not the
damage is due to any act or omission, negligence or wilful default by us or by any of our servants or agents or other
customers; nor shall we be liable for any consequential or economic loss incurred by you as a result of any loss or
damage to the goods or deliveries received or accepted by us on your behalf or in your absence, in which case you must
make appropriate provision with your insurers to indemnify us against any claim arising. Any other representations,
conditions, warranties and other terms, whether written or oral, express or implied, statutory or otherwise which are or may
be inconsistent with this condition are expressly excluded
49) The exclusion of liability does not apply where the damage suffered by you is as a direct result of our negligence or wilful
default or that of our servants or agents and which causes physical injury to or the death of any person.
Indemnity
50) You will indemnify us and keep us indemnified against any demand or claim made or any action or other proceeding
brought against us arising out of or in connection with any dispute as to the ownership of the goods stored in the unit or as
to the person entitled in law to possession thereof or the dangerous nature of any dangerous characteristic thereof or the
infective or contagious nature thereof and against all and any costs charges, expenses damages or loss incurred or
suffered or becoming payable by us in or in connection with or as a result of any such demand claim or action or other
proceedings as aforesaid.
51) You shall also fully and effectively indemnify and keep indemnified us from and against all claims action demands costs
and charges of whatsoever nature incurred by us or any of our servants agents or other customers arising out of or
resulting from the use of the unit by the customer.
Notices
52) Any notice given under this Agreement must be in writing and may be served by personal delivery or by pre-paid post. Any
notice to you may be sent to the address stated in the schedule or any other address, which you notify to us in writing. Any
notice to us must be sent to our address set out in the Schedule. Notices will be deemed to be effectively served
immediately if delivered personally or forty-eight hours after they have been placed in the post.
General
53) Any delay by us in exercising any of our rights under this Agreement will not impair our rights or be a waiver of those
rights, nor will any partial exercise or any right preclude a further exercise of that right.
54) You may not assign any of your rights under this Agreement or part with possession of the Unit to any other person, firm or
company.
55) All the terms of the contract between the Company and the Customer are set out in the Storage Agreement and in these
Conditions. All other terms conditions, warranties, guarantees, undertakings or representations whether express or implied
by statute (insofar as such statute permit) common-law or otherwise or arising from conduct or a previous course of
dealing or trade custom or usage or agreed or offered orally or in correspondence or otherwise are hereby excluded from
the Storage Agreement. No variation of the Storage Agreement is binding on the Company unless agreed to in writing and
signed by a director of the Company. None of our other employees or agents has any authority to vary this Agreement on
our behalf whether orally or in writing or to make any representation of fact that is or may be inconsistent with the terms of
this Agreement.
56) Every provision in these terms and conditions is severable and distinct from every other provision and if at any time one or
more of such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the
remaining provisions will not be affected in any way.
57) This Agreement shall not create a tenancy, lease or any other relationship of landlord and tenant between you and us
neither shall we for any other purpose whatsoever be treated as a warehouse keeper.
58) Where the customer is two or more persons your obligations under this agreement shall be joint and several.
59) Whilst on our premises customers may be recorded by CCTV and the information kept on record.
Insurance
60) All items must be insured and proof of insurance should be given for the file.
61) If insurance is not arranged this will invalidate your contract with us and no liability will be accepted by us.
62) Insurance will be purchased by the client through A-Storage.
63) Insurance arranged through a third party may be accepted by agreement provided a valid copy of proof of insurance is
provided for the file.
64) If the Client fails to pay insurance fees they will incur late fees at the same rate and under the same conditions as unpaid
storage fees.
65) You must provide satisfactory evidence that your goods are fully insured. We do not insure your goods whilst in the Unit.
Storage of goods in the Unit is at your sole risk and you must insure them to their full current value.
66) Should you, for any reason, decide to terminate your insurance or breach your own insurance conditions or refuse to
undertake insurance, you agree not to litigate against us for compensation of any kind and for any reason under
contractual or any civil laws.
67) If you are arranging your own insurance you must still advise of the value of goods in store in writing.
Data Protection
Data Protection rules have recently changed. Please see below how we use your information and why
68) A Storage do not pass your details to ANY 3 rd party unless there is a legal requirement to do so. We do not sell, release or
share your details with anyone else.
69) We will never pass your data outside of the EU
70) By signing this contract you are agreeing to us using your data for our working practices.
71) Your data is stored in a confidential manner. Paper data is kept in a locked cabinet and only accessed by Data Processors
and our database is password protected and backed up onto a secure cloud with encryption. When using a subcontracted
company (IT) they are contractually bound to strict contractual obligations to ensure they keep your data safe and not to
disclose any or all of it to any 3 rd party.
72) We only use your data in the day to day working management of your contract save for update emails.
73) We audit your data on a regular basis to ensure it is accurate and kept secure.
74) We audit our processes and train staff on a regular basis to ensure your data is kept safe and only ever used in the proper
manner. All staff are contractually obliged to keep your data safe and not to disclose it to a 3 rd party.
75) Update emails may be unsubscribed from your email at any time and on sign up you have to opt in to receive them.
Unless we have your permission, we will never contact you to market our products or services.
76) We never send information to you from 3 rd parties about their services and, should this ever occur, it would only be sent
within our newsletter.
77) We only ever use your information for our own working practices.
78) The new rules state that you may request all your information to be deleted and no record kept of your transactions –
however, this is not applicable under this contract as we have to retain details for HMRC purposes and you must consider
this if this is an issue for you.
79) You have the right to a copy of ALL details we keep regarding your personal information. Should you want a copy of this
please contact us. There is a small fee for production of documents and we will return these to you within 28 days.